Last Updated: March 6, 2019
Given the attention beacons have been gathering these days, it can safely be said that these tiny devices are bridging the online and offline worlds like no other technical advancement has, till date. Businesses spanning across various industry verticals have stood up and taken notice of iBeacon technology and are increasingly adopting it. Museums, hotels, stadiums, airports, malls, restaurants, theme parks and zoos alike are busy piloting or deploying beacons on their premises.
Are you a business that can benefit from beacons, but are not sure about how and where to begin and go about devising your own beacon strategy?
In this post, we will discuss how you can plan and implement a beacon strategy.
So where do you start? With an app, of course!
Beacons can do nothing by themselves; they can only work in tandem with an app.
You can choose between having your own app, or integrating with Passbook or a generic sales app such as Shopkick or Powa Tag. Once you figure your app out, you are ready to start planning a beacon implementation strategy. Here are the steps involved:
Step 1: Procure the right beacon hardware for your business.
With a plethora of beacon hardware options available in the market, it’s common to have questions about choosing the right beacon hardware for their business.
Here are a few questions that will help you identify the right beacon hardware.
If you are yet to decide the right beacon for your business, refer to our Beacon Hardware Guide for information on features, prices, and user ratings for all types of beacon hardware available in the market.
Step 2: Deploy and manage a fleet of beacons
After you have purchased beacons, you need to deploy and manage them.
The most common questions are around:
Step 3: Manage messaging and campaign analytics
Once you have deployed beacons, it’s important to integrate beacon-enabled campaigns into your marketing, sales and customer engagement strategies. Assess if you need a platform to manage these campaigns. For small scale deployments, you may choose to code beacon-triggered campaign logic into your mobile app’s source code.
But as you scale up, for every new coupon or discount deal, it will not be possible to keep rolling out updates to your app on the app store. Choosing a software platform for managing notification rules and measuring the effectiveness of your campaign through analytics is therefore crucial.
What factors do you need to keep in mind while choosing a platform? Here are a few suggestions.
Step 4: Integrate iBeacon technology into your app
Once you are done with deploying beacons and zeroing down on a platform to manage them, the next step is to integrate iBeacon technology into your app.
Typically, the software platform you chose in the previous step will allow you to use their SDKs and drop them into your existing app.
Our webinar on ‘How to integrate iBeacon technology in an app’ talks about the various ways in which businesses can integrate beacons with their mobile strategy.
Step 5: Go live! (but with a robust proximity marketing strategy)
For your beacon strategy to be successful, it’s important to know how to walk the fine line between providing an “engaging” and an “annoying” experience to your customers. You need to make sure that you engage them enough for them to see the value in your app, instead of overwhelming them with a swarm of notifications. Adding indoor navigation, offering contextual deals and product information, using analytics for better space layout, etc., can help make your beacon strategy a success.
The Beaconstac ‘Beacon Primer Webinar Series’ discusses the step by step process of setting up a scalable and profitable beacon strategy for your business. You can access the entire webinar series here.
This blog was originally published on December 6th, 2016 at 07:28 am