Today it’s no secret that consumers are increasingly worried about their online privacy. A recent Pew Research study found that 50% of Internet users are worried about the number of key pieces of personal information such as email addresses, photos etc, that are easily accessible online. At Facebook’s recent F8 Conference in San Francisco, the company responded to users  demand for control by announcing a slew of new tools to limit the distribution of personal information.

Here are a few insights on the changes made and how these will affect the way e-commerce businesses interact and connect with consumers across various online channels.

1. Anonymous Login

When it comes to Facebook login, internet users have always been in two minds. Some of them love it because it allows them to seamlessly create new accounts without having to keep a note of dozens of different usernames and passwords. While a few others hate it when they find that they can’t do anything on an app unless they connect it with their Facebook account. These users dislike the idea of apps digging through their contact lists and other personal information that they choose to share on Facebook.

Image Courtesy: techcrunch.com

Anonymous Login is Facebook’s way of responding to the needs of the above mentioned users, by helping them protect their privacy and log into third-party apps and services. Users can now use Facebook to log into apps without sharing any of their personal information, and thus try out new apps and see for themselves if they are useful or not. To top that, it even allows for the same anonymous login data to be synced across devices.

Image Courtesy: marketingpilgrim.com

And once the users are comfortable, they can choose to customize the personal information that they are willing to share with the app. They have the option to uncheck any data fields such as likes, friends list etc that they don’t wish to share with the app, while still using Facebook as their login provider.

How does it affect the ecommerce industry?

In a world where consumers have begun to voice their demands by asking for more privacy in a transparent, connected landscape, Anonymous login puts data control back in the hands of its users. Most ecommerce sites today provide their shoppers with the option to checkout using a social login without having to create a unique account.

But as in the case of most ecommerce businesses, if some of your users have opted out of Facebook login because they were not comfortable sharing certain key pieces of personal information like friends list, email address etc, the new Facebook Login controls can help you collect some profile information from those users as well.

This can be done by building on the trust that’s established when you allow them to login anonymously and prompting your users to share additional information by either offering incentives or talking about the benefits that they will receive when they share more of their data. It also emphasizes the need for marketers to provide clear value propositions to incentivise users to “upgrade” out of anonymity.

2. ‘Send to mobile’ button

Image Courtesy: allfacebook.com

As more and more businesses design seamless m-commerce shopping experiences to stay on top of the mobile users mind, the new Facebook Login helps users to easily connect their web and mobile channels by clicking on the “Send to Mobile” button. The feature sends a push notification that reminds users to install a website’s corresponding mobile app on their mobile device.

How does it affect the ecommerce industry?

The “Send to Mobile” button helps you to connect your web and mobile ecommerce presence while enhancing customer engagement by encouraging more app downloads.

Thus while the era of Big Data meant that user control would play a lesser role in privacy protection, Facebook’s new login is also a step in the right direction by putting users first. It also showcases that while responsible big data collection puts more control in the hands of the users, it also lets businesses to provide users with better ways to manage how their personal information is used.

[hs_action id=”2686″]

• Author Details

Author Details

Devika Girish

Enthusiastic about marketing technology and helping businesses achieve greater ROI.

devika@mobstac.com

This blog was originally published on May 12th, 2014 at 05:14 pm